Privacy Policy

1. Introduction

This Privacy Policy explains how the Matrah platform collects, uses, stores, and protects your personal data. It forms an integral part of the Terms & Conditions Agreement. By using or registering on the platform, you fully agree to the practices described in this Policy.

Matrah reserves the right to amend this Policy at any time. Material amendments take effect after at least 14 days' prior notice. Your continued use of the platform after any amendment constitutes express acceptance of the amended version.

2. Who We Are

Matrah is the data controller responsible for your personal information collected through this platform. We are a company registered under Palestinian law and comply with its provisions in everything related to data processing.

For privacy inquiries, contact us at matrahsocial@gmail.com.

3. Data We Collect

We collect the following categories of personal data depending on how you use the platform:

4. How We Collect Your Data

We collect your data in the following ways:

• Directly from you when you register, create listings, or contact us.
• Automatically through cookies and tracking technologies when you browse the platform.
• From external payment processors when you subscribe to a paid plan.
• From public sources or trusted partners to verify the professional identity of brokers and developers.

5. How We Use Your Data

We use your data exclusively for the following purposes:

• Creating and managing your account and verifying your identity.
• Publishing, reviewing, and managing property listings.
• Processing subscription payments and sending billing notifications.
• Connecting buyers with sellers, brokers, and developers.
• Sending service-related notifications and updates.
• Improving the platform, analyzing usage trends, and fixing issues.
• Verifying the professional qualifications of brokers and developers.
• Complying with our legal and regulatory obligations.

We do not use your data for automated decision-making or for profiling for commercial purposes outside the scope of the service.

6. Legal Basis for Processing

• Performance of a contract: processing necessary to provide you with our services and to perform the Terms & Conditions Agreement.
• Legitimate interests: improving the platform, preventing fraud, ensuring security, and protecting Matrah's rights.
• Legal obligation: complying with applicable Palestinian law and any judicial decisions.
• Consent: where you give explicit consent, such as subscribing to marketing messages. You may withdraw your consent at any time.

7. Data Sharing

We do not sell your personal data to any third party under any circumstances.

We may share your data only in the following cases:

• Other users: listing details and contact information associated with a listing are visible to relevant parties (for example, buyers can see a broker's contact details on listings).
• Payment processors: to process subscription fees securely through licensed providers.
• Service providers: third parties that help us operate the platform, such as hosting and analytics, under strict data-processing agreements that bind them to confidentiality.
• Legal and judicial authorities: when required by applicable Palestinian law or a valid court order; we will notify you whenever the law permits.

8. Data Retention

• Account data is retained throughout the period your account is active, and for up to 3 years after account closure for legal and compliance purposes.
• Listing data may be retained after deletion for auditing and dispute-resolution purposes for a period not exceeding 5 years.
• Payment records are retained for the period required by applicable financial regulations.
• You may request earlier deletion of your data, subject to our legal obligations (see Section 10).

9. Cookies

Matrah uses cookies and similar technologies in order to:

• Keep you signed in during your session.
• Remember your preferences and settings.
• Analyze how the platform is used in order to improve it.
• Ensure the security of your session and detect any suspicious activity.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use some of the platform's features.

10. Your Rights

You have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of any inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to our legal obligations.
• Objection: object to certain types of processing, including direct marketing.
• Portability: request your data in a portable electronic format where technically feasible.
• Withdrawal of consent: withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at matrahsocial@gmail.com. We will respond within 30 business days.

11. Data Security

We apply appropriate technical and organizational measures to protect your data, including:

• Encrypting data in transit using the HTTPS protocol.
• Strict access controls that limit employee access to personal data.
• Periodic security reviews of the platform's infrastructure.
• Prompt incident-response procedures for security events.

No digital system is completely secure. In the event of a security breach affecting your data, we will notify you as soon as possible and take the necessary measures.

12. Children's Privacy

Matrah does not target individuals under the age of 18, and we do not knowingly collect their personal data. If we discover that a minor has registered on the platform, we will delete their account and associated data immediately.

If you believe that a child under 18 has provided their personal data, please contact us immediately at the address stated in Section 15.

13. Data Transfers

Your data is primarily processed within Palestine. If it is necessary to transfer any data outside Palestine for operational purposes, we ensure an equivalent level of protection under applicable laws.

• Your data will not be transferred to countries that do not provide an adequate level of protection without appropriate safeguards.
• Any data transfer is subject to strict agreements that bind the receiving party to confidentiality and protection.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via your registered email or a prominent notice within the platform at least 14 days before they take effect.

Your continued use of Matrah after any changes constitutes acceptance of the updated Policy.

15. Contact

For any questions, requests, or concerns regarding your privacy or personal data:

By using the platform, you consent to the collection and use of your data as described in this Policy.